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Insights & Strategies

What Leading Industries Have Figured Out About Efficiency That Clinics Are Still Ignoring.

Smarter Operations, Stronger Clinics

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Blog Posts

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Toolkits and Guides

- Ready To Optimize Your Operations? -

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  • What types of clinics do you work with?
    We specialize in supporting primary care, specialty clinics (like dermatology and aesthetics), and nurse-led practices. If your clinic is growing—or ready to—our solutions are built to support sustainable, scalable systems. Pro tip: If you're dealing with growing pains or outdated systems, you're not alone and you're in the right place. We don’t just understand healthcare, we understand what it’s like to lead in it.
  • What’s the difference between the Introductory Session and the Operational Audit?
    Our Introductory Session is a focused call to understand your goals and assess whether there’s a strong fit. If we both agree there’s opportunity to raise the bar, the next step is our Operational Audit—a structured, paid service where we dive deep into your EMR usage, workflows, billing systems, and leadership dynamics to identify what’s working and what’s not. The call offers clarity. The audit offers action.
  • How long does a typical project take?
    Most of our work wraps up in 15 to 45 days, depending on scope. We keep timelines clear and realistic—because we know delays cost you more than time. Fast isn’t helpful unless it’s done right. We do both.
  • Do you only work with certain EMRs?
    We work with what you already have—Med Access, Accuro, Mindbody, and more. Our goal is to optimize your tools, not replace them. You’ve invested in technology. Let’s make sure it’s pulling its weight.
  • Are your services virtual or on-site?
    We work primarily virtually, serving clients across Canada and internationally. On-site support is available and may be arranged globally depending on scope and project needs. Our hybrid model ensures you get expert-level support—without disrupting daily care. You don’t need more hands. You need the right guidance—wherever you are.
  • Do I need to sign a long-term contract?
    Nope. We offer one-time projects and ongoing support based on what works best for your healthcare ecosystem's stage and structure. You’re not locked in, you’re levelling up.
  • How do I get started?
    Just book your Introductory Session: Opportunity to Raise the Bar. You’ll get expert insight, a fresh perspective, and next steps tailored to your clinic. The hardest part is knowing where to start. That’s exactly what we’re here for.
Occiden and Company is a North America–wide healthcare management consulting firm based in Alberta.
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